PAUL CATHERALL

PAUL CATHERALL

CEO, Paul Catherall Coaching, UK

“Princess worked for me as a front-line agent, dealing with all types of customer complaints and queries. She handled those in an always professional and courteous manner. But honestly, that doesn’t sum her up. It was quite clear from early on, that Princess had more to give, a lot more. Above and beyond the entry-level requirements and skills that she possesses to handle all types of customer concerns, she is proactive, determined and always looking for an “edge”, that would improve her skills or give a better customer experience. I’m not surprised to see her go from strength to strength, and now, heading up her own company. She is a diamond; in the real sense of the word, she excels under pressure. A consummate professional, I do not hesitate in the slightest to recommend her.”

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